How We Work

The Process:

Storm Damage Claim

  • Property Owners contact Firehouse Exteriors for restoration services caused by storm damage.

  • Our Customer Care representatives will collect all the necessary information and instruct the Property Owner to make a claim, if they have not done so already, or ask if they would prefer to have us inspect the damage first. In most events, we will know if the property has incurred damage just by the address and the path of the storm.

  • If the Property Owner has not filed a claim and would prefer that we inspect the damage first, then we will assign the inspection to an appropriate Firehouse Exteriors Contractor.

  • The Contractor will contact the Property Owner to perform a free inspection and provide a free estimate.

  • Once the inspection is complete, assuming that there is damage, the Property Owner will be instructed to file a claim.

  • If the Property Owner has already filed a claim and has had the damage inspected and adjusted, the Contractor will do their own inspection and provide a free estimate.

  • If the Property Owner accepts the estimate and hires the Contractor, materials will be ordered, and the Contractor can move forward with the repairs.

  • The project is then assigned to a Project Manager who monitors the project from beginning to end, which ensures that the job is completed on time and in a professional manner.

  • Upon delivery of the materials, the Property Owner shall pay the Contractor an amount equal to the ACV check the customer has received from their insurance company.

  • Many times, insurance adjustments come in low or are missing critical elements of the work that needs to be performed.

  • In this event, Firehouse Exteriors Project Managers are qualified to handle whatever issues may arise with the Property Owner’s insurance company. However, some states do not allow the Contractor to work directly with the insurance company or their adjuster. In this event, the Project Manage will instruct the Property Owner as to what needs to be discussed with the adjuster in order to get what the Property Owner is entitled to.

  • When the work is complete, the Contractor will file the necessary documents with the insurance company and a check for the depreciation will be paid to the property owner.

  • The property owner will then pay whatever balance is left on the work performed by the Contractor to the Contractor.

  • Firehouse Exteriors Contractors are qualified to handle many different aspects of a storm damage claim, such as; roofing, gutters, painting, stucco, windows, etc.

  • Firehouse Exteriors provides a 100% Satisfaction Guarantee & Limited Lifetime Warranty on all labor and materials provided by a Firehouse Exteriors Contractor.

Retail

  • Property Owners contact Firehouse Exteriors for an estimate to repair or replace their roof.

  • Firehouse Exteriors assigns the inquiry to an appropriate Firehouse Exteriors Contractor.

  • The Contractor contacts customer to perform a free property inspection and provide a free estimate.

  • If the property owner accepts the estimate and hires the Contractor, materials will be ordered, and the Contractor can move forward with the repairs.

  • The project is then assigned to a Project Manager who monitors the project from beginning to end, which ensures that the job is completed on time and in a professional manner.

  • Upon delivery of the materials, the property owner shall pay the Contractor 50% of the contract amount.

  • Upon completion of the work, the Property Owner will pay the Contractor the balance owed on the contract amount.